Quality @ Symbions

Methodologies for Software / IT Services

Once a project is awarded to Symbions, the work starts with a project commencement meeting where all team members of the project, representatives of the support departments, and the quality coordinators participate. They understand the customer requirements and provide commitment for the success of the project. The project manager carries out a detailed estimation of size, effort and resources by referring to the process database. Based on all these inputs, the project manager prepares a project management plan as per the tailored QMS template. The project manager also plans for the relevant metrics and the organizational baseline (upper and lower boundary of the metrics). He/She sets the metrics target for the project based on QMS procedure.

Quality Management Team - Structure

Every project is assigned to a Software Quality Assurance Engineer (SQA) who monitors the process and product quality of the project. He/She reports the progress from this front to the project manager and to the core quality team. The status of the project is monitored by the senior management at periodic intervals as well as with the customers, through pre-defined conference calls. The SQA performs an independent sample test of all deliverables to ensure the compliance to the requirements before sending them to the customers.

When the project is completed and all deliverables are given to the customer, a project windup meeting is conducted to systematically analyze the project learning. These are fed back into the process database for future reference.